Shipping & Return
At Rockwell Power, we prioritize getting your solar generators and lithium batteries to you quickly and safely. We offer free shipping on all orders to ensure you can start powering your home with renewable energy without delay.
- Free shipping on all solar generators and lithium batteries.
- Orders are processed within 1–3 business days.
- Delivery typically takes 3–5 business days within the U.S.
- International shipping available—contact us for rates and timelines.
- Tracking information provided via email upon shipment.
We partner with trusted carriers to ensure your products arrive in perfect condition. If you have any questions about your shipment, our support team is here to help.
Returns Policy
We want you to be completely satisfied with your Rockwell Power solar generators and lithium batteries. If you’re not, we offer a hassle-free return process to make things right.
- 30-day return window from the date of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Contact our support team to initiate a return and receive a return label.
- Refunds issued within 5–7 business days after we receive the returned item.
- Return shipping is free for defective or incorrect items.
Please note that custom orders or heavily used items may not be eligible for return. For more details, reach out to our team at hello@rockwellpower.com.
Damages & Issues
We take pride in delivering high-quality solar power products. If your order arrives damaged or defective, we’ll make it right.
- Inspect your order upon delivery and report issues within 48 hours.
- Contact us with photos of the damage for a quick resolution.
- We’ll provide a replacement or refund, based on your preference.
- Free return shipping for damaged or defective items.
Our goal is to ensure your home energy solutions work perfectly from day one.
