Privacy Policy

Introduction

At Rockwell Power, we are committed to protecting your privacy while you shop for solar generators and lithium batteries for home energy solutions. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described below.

This policy is effective as of April 17, 2025, and may be updated periodically. Check this page for the latest version.

Information We Collect

We collect the following types of information to provide you with the best experience when purchasing solar generators and lithium batteries:

• Personal Information: Name, email address, phone number, and shipping/billing address provided during checkout.
• Payment Information: Credit card details or other payment methods, processed securely through trusted payment gateways.
• Browsing Data: IP address, browser type, and pages visited, collected via cookies to improve your browsing experience.
• Communication Data: Information you provide when contacting our support team for assistance with home energy products.

We do not collect unnecessary data and only use what’s required to fulfill your orders and enhance your experience.

How We Use Your Information

We use your information to provide seamless service while you shop for solar power solutions. Specifically, we use it to:

• Process and fulfill your orders for solar generators and lithium batteries.
• Send order confirmations, shipping updates, and product-related communications.
• Improve our website and tailor content to your preferences.
• Respond to your inquiries and provide customer support for home energy needs.
• Send promotional emails about new solar products (you can opt out anytime).

We do not sell or share your personal information with third parties for marketing purposes.

Data Security

We take the security of your data seriously and implement industry-standard measures to protect it, including:

• Encryption of payment information using SSL technology.
• Secure storage of personal data on protected servers.
• Regular security audits to identify and address vulnerabilities.

While we strive to protect your information, no system is completely immune to risks. We encourage you to use strong passwords and keep your account details confidential.

Cookies

We use cookies to enhance your experience on our website while shopping for solar generators and lithium batteries. Cookies help us:

• Remember your preferences and cart items.
• Analyze website traffic and user behavior.
• Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your browsing experience.

Third-Party Sharing

We may share your information with trusted third parties solely to fulfill your orders or improve our services, such as:

• Shipping carriers to deliver your solar generators and lithium batteries.
• Payment processors to securely handle transactions.
• Analytics providers to understand website usage.

These third parties are bound by strict confidentiality agreements and are not permitted to use your data for other purposes.

Your Rights

You have the following rights regarding your personal information:

• Request access to the data we have collected about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Opt out of promotional emails at any time.

To exercise these rights, please contact us at support@rockwellpower.com.

Questions About Our Privacy Policy?

We’re here to help with any privacy concerns you may have. Contact Us