FAQs

General Questions

What products does Rockwell Power offer?

We offer solar generators and lithium batteries designed for home energy solutions, including backup power and off-grid living.

Where can I buy Rockwell Power products?

You can purchase our products directly from rockwellpower.com or through authorized dealers.

Are your products suitable for off-grid living?

Yes, our solar generators and lithium batteries are ideal for off-grid setups, providing reliable and sustainable power.

Shipping & Returns

Do you offer free shipping?

Yes, we provide free shipping on all solar generators and lithium batteries within the U.S. See our Shipping & Returns page for details.

How long does shipping take?

Orders are processed within 1–3 business days and typically delivered within 3–5 business days in the U.S.

Can I return my solar generator if I change my mind?

Yes, unopened and unused products can be returned within 30 days, subject to a 10% restocking fee if opened. Check our Warranty Policy for more info.

What if my product arrives damaged?

Warranty

What is the warranty on Rockwell Power products?

Our solar generators and lithium batteries come with a 5-year limited warranty covering defects in materials and workmanship.

What does the warranty not cover?

It does not cover misuse, natural disasters, unauthorized repairs, or cosmetic damage. See our Warranty Policy for full details.

How do I file a warranty claim?

Product Usage

How long does a lithium battery charge last?

It depends on usage, but our LithiumPack 10kWh can power essential home appliances for 8–12 hours on a full charge.

Can I use solar panels from other brands with your generators?

Yes, as long as they meet the voltage and connector specifications outlined in your product manual.

How do I maintain my solar generator?

Keep it in a dry, cool place, avoid overcharging, and clean the panels regularly for optimal performance.

Still Have Questions?

Our team is here to help with any inquiries about your solar power solutions.

Contact Support

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